Shipping policy

At by Ká Beauty Shop, we are committed to providing fast, reliable, and transparent delivery services throughout the UK and internationally. Our goal is to ensure that your shopping experience is smooth from checkout to delivery.

Shipping Within the UK

We offer both Standard and Express delivery options for all UK orders.

Standard Delivery

Delivery Time: 3 to 5 working days
Cost: £4.95
Fully trackable via email or SMS

Please note that working days do not include weekends or public holidays. Delivery times may vary during busy seasons or promotional periods.

International Shipping

We currently ship to selected international destinations.

Delivery Time: 5 to 10 working days (depending on location)
Cost: Calculated at checkout based on destination and package weight
All international shipments are sent via tracked delivery

International customers may be responsible for customs duties, taxes, or import fees as required by their country’s regulations. These charges are not included in the product or shipping prices.

Order Processing and Dispatch

Orders are processed Monday to Friday, excluding UK bank holidays.
Once your order has been dispatched, you will receive a confirmation email with your tracking information.

Delays and Delivery Issues

We strive to meet all stated delivery timelines, but occasional delays may occur due to:

Adverse weather conditions
Postal or courier disruptions
Customs clearance (for international orders)

If your order is delayed or appears lost, please contact us and we will assist you promptly.

Local Pickup

You can collect your products at Estilo K Beauty Space. After placing your order online, please contact us to arrange your pickup. We’ll confirm when your items are ready.

Contact Us

If you have any questions about your delivery, shipping options, or tracking, please don’t hesitate to get in touch:

by Ká Beauty Shop
8 Church Street
Audley
Stoke-on-Trent
ST7 8DE

Email: contact@byka.shop
Customer service is available Monday to Friday, 9:00 AM – 5:00 PM (UK time).